Customer Service Rep

externallincarecareers; Missouri; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive benefits package

Training and advancement opportunities

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare in Missouri seeks a customer-focused professional to answer questions, resolve problems, and support physician-directed care. The role involves inbound and outbound calls, educating customers on products and services, and documenting interactions in the records system.

Responsibilities include entering orders, updating demographics, and helping train colleagues. The job emphasizes compliance with physician directions and accurate data handling, with physical duties as needed.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Must meet licensing requirements for the location.
• Computer entry required.

Responsibilities

• Communicates with customers via inbound/outbound calls and education regarding products/services.
• Documents calls in computerized record keeping system and enters orders.
• Verifies and updates demographic information in records.

Skills

Customer communication

Order entry

Demographic updates

Documentation

Team collaboration

Education

High School Diploma or GED

Tools

Computerized records system

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.