Customer Service Rep

Lincare Holdings Inc.; Winston-Salem (NC); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Training and advancement opportunities

Other benefits

Job summary

Lincare Holdings Inc. in Winston-Salem, NC is seeking a customer service associate to communicate with customers, answer questions, resolve problems, and identify needs for products or services while supporting compliance with physician directions.

The role involves handling inbound/outbound calls, documenting interactions, entering orders, and maintaining accurate demographic information in our systems. The position offers opportunities for training and advancement and includes a comprehensive

Qualifications

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Read orders

Effective communication

Training support

Dose calculation

Instruction following

Education

High School Diploma / GED

Computer entry

Job description

Winston-Salem, North Carolina, United States

Job Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

• ongoing training and advancement opportunities
• comprehensive medical, dental, and vision coverage
• paid time off
• retirement savings
• tuition reimbursement
• other benefits
• generous employee referral program
• wide array of employee discounts

Equal Opportunity

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans