Customer Service Rep

Lincare-085e31c; Olympia (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Benefits package

Paid time off

Job summary

Lincare seeks a customer-facing representative to answer questions, resolve issues, and identify ongoing product or service needs while ensuring compliance with physician directions. The role handles inbound and outbound calls, educates customers about offerings, and documents interactions in the system.

A high school diploma or GED and basic data entry are required; licensing may vary by location; lifting up to 50 pounds may be needed.

Qualifications

• Read and analyze patient-related documents.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Perform basic calculations for frequency and dosed amounts.
• Follow written and oral instructions.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Updates demographic information in records.

Skills

Customer communication

Data entry

Training others

Education

High School Diploma or GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

undefined

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans