Customer Service Rep

Lincare Holdings; Winfield (KS); On-site; USD 37,000 - 52,000; Full time

Job summary

Lincare Holdings in Kansas is seeking a patient services representative to communicate with customers, answer questions, resolve issues, and support physician-directed care. The role includes handling inbound/outbound calls, documenting interactions, and processing orders in the computer system.

Qualifications include a High School Diploma or GED and data entry ability, with licensing requirements to be met per location. Training and advancement opportunities are offered.

Qualifications

• High School Diploma or GED required or 0–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Assess compliance with physician orders and provide education on products/services.
• Document calls and enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Customer communication

Data entry

Documentation

Training support

Education

High School Diploma/GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.