Remote Customer Service Specialist

ForgeFit; Newark (NJ); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

401(k)

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive customer experience from order to installation. Responsibilities include responding to inquiries, aiding in problem resolution, and coordinating with internal teams. The ideal candidate has over a year of experience in customer service, strong communication skills, and an organized approach. The position offers competitive pay, comprehensive benefits, and a fully remote work environment within a supportive team.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills essential.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve customer issues by collaborating with teams.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

CRM tools

Job description

Job Title

Remote Customer Service Specialist

Company

ForgeFit

Location

Remote (U.S.)

Employment Type

Full‑Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up‑to‑date knowledge of ForgeFit’s product lines and service policies.

Qualifications

• 1+ years of experience in a customer service, support, or client‑facing role.
• Strong communication and problem‑solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Benefits

• Competitive hourly pay based on experience.
• Comprehensive benefits including health, dental, vision, 401(k), and paid time off.
• 100% remote work with a collaborative and supportive team.
• Ongoing training and opportunities for career growth.
• The chance to support a brand that makes a real impact in the fitness world.

Ready to help gyms get stronger with ForgeFit?

We look forward to hearing from you.