Remote Customer Service Specialist

ForgeFit; Rochester (MN); Remote; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay based on experience

Comprehensive benefits including health, dental, vision, 401(k), and paid time off

Ongoing training and opportunities for career growth

100% remote work with a collaborative team

Zusammenfassung

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth and positive experience for customers throughout their journey. Your role includes answering inquiries, resolving issues, and collaborating with internal teams to support customers and enhance satisfaction. We value strong communication and problem-solving skills, and a background in customer service is essential. This full-time position offers competitive pay, comprehensive benefits, and the chance to work remotely in a supportive environment while making a real impact in the fitness industry.

Qualifikationen

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs.
• Maintain up-to-date knowledge of ForgeFit’s products.

Kenntnisse

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Ability to manage multiple priorities

Experience with CRM tools

Interest in fitness

Jobbeschreibung

Job Title

Remote Customer Service Specialist

Company

ForgeFit

Location

Remote (U.S.)

Employment Type

Full‑Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up‑to‑date knowledge of ForgeFit’s product lines and service policies.

Qualifications

• 1+ years of experience in a customer service, support, or client‑facing role.
• Strong communication and problem‑solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Benefits

• Competitive hourly pay based on experience.
• Comprehensive benefits including health, dental, vision, 401(k), and paid time off.
• 100% remote work with a collaborative and supportive team.
• Ongoing training and opportunities for career growth.
• The chance to support a brand that makes a real impact in the fitness world.

Ready to help gyms get stronger with ForgeFit?

We look forward to hearing from you.