Customer Service Support Representative - Specimen Management (Onsite)

LCH Lab. Corp. of America Holdings; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Paid Time Off

Job summary

Labcorp seeks an On-site Customer Service Representative in Birmingham, AL, to act as liaison between Labcorp, customers, and patients. You will handle inbound/outbound calls and web inquiries, ensuring courteous and professional communication per protocol.

Qualifications include a High School Diploma and 3 months+ of customer service. Preferred: Associate’s degree, call center and healthcare experience, with proficiency in Microsoft Office, Salesforce.com, and LIS systems.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred for advanced opportunities.
• Customer service experience a plus (3 months minimum).
• Experience in call center or healthcare setting is a plus.

Responsibilities

• Act as liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests via inbound/outbound calls or web.
• Speak with customers in a courteous, professional manner following protocols.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products/services.
• Work in multiple databases to research issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Contribute to activities to improve customer satisfaction and business performance.
• Perform administrative support for medical record management and HIPAA compliance

Skills

Customer service

Communication

Teamwork

Detail-oriented

Education

High School Diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Office

Salesforce.com

Laboratory Information Systems

Job description

About Labcorp

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Job Location and Schedule

On-site Customer Service Representative – Birmingham, AL.
Work Schedule: Tuesday - Saturday 1:00am - 9:30am.

Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or equivalent
• 3 months or more of customer service experience

Preferred Qualifications

• Associate's degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.

We make employment decisions based on the needs of our business and the qualifications and merit of the individual.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Miscellaneous

We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.