customer service rep

Ace Handyman Services Alexandria Mt. Vernon; Springfield (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vacation

Performance bonuses

Cell phone reimbursement

Flexible scheduling

Advancement and growth opportunities

Job summary

Join a leading home improvement service as an Office Manager, where you'll facilitate customer interactions and manage schedules. This role offers competitive pay, flexible scheduling, and growth opportunities in a supportive environment. No construction experience is required.

Qualifications

• 3-5 years of administrative or scheduling experience.
• Strong customer service skills and office management expertise.

Responsibilities

• Handle inbound and outbound customer sales and education.
• Organize work and project schedules for craftsmen.
• Respond promptly to job leads.

Skills

Communication

Customer Service

Multitasking

Education

High school diploma or GED

Tools

QuickBooks Online

ServiceTitan

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule

Administrative professionals—are you looking for a way to turn your customer service background and engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry, designing our business around the needs of our customers. As we continue to grow, we are seeking highly organized and motivated candidates to serve as Office Managers to ensure efficient daily operations.

In this role, you will facilitate calls to educate customers on our services and solutions, as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will manage the daily schedule, listening to customers and helping solve their problems. Matching the right craftsmen with the right customer is key to a successful customer journey.

This position offers opportunities for growth toward leadership roles, allowing you to apply your skills in a dynamic environment. We offer competitive compensation, benefits, and the chance to work with a national organization that maintains the flexibility and close-knit feel of a locally owned franchise.

If this sounds like the career move you've been seeking and you meet our qualifications, we want to hear from you. Contact us today!

Here are some of the benefits we offer: (Owner must customize. Below are samples only)

• Competitive pay ranging from $XX-$XX per hour
• Health insurance
• Aflac
• Vacation
• Performance bonuses
• Cell phone reimbursement
• Company credit card
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• And more!

Job Responsibilities

As an Office Manager, you will handle inbound and outbound customer sales and education, organize work and project schedules for craftsmen, and provide customers with information and advice on services, pricing, and availability. You will also support craftsmen with logistics, including material ordering and scheduling efficiencies.

Your specific duties include:

• Responding promptly to job leads
• Coordinating schedules and materials for multiple projects
• Using dispatching and schedule management software
• Following up with customers and returning calls as needed
• Handling paperwork and filing duties
• Assisting in operational logistics to ensure a smooth customer experience

Job Requirements

We seek highly organized, detail-oriented professionals with a strong administrative background, excellent communication skills, and the ability to interact effectively with customers and craftsmen. A solution-focused attitude and quick thinking are essential.

Qualifications include:

• High school diploma or GED
• 3-5 years of administrative or scheduling experience
• Comfort with sales
• Technological adaptability
• Strong customer service skills
• Office management expertise
• Typing and ten-key skills (a plus)
• Multitasking and prioritization skills
• Exceptional communication skills
• Basic sales and marketing knowledge (a plus)
• Experience with QuickBooks Online or similar accounting software (a plus)
• Customer-facing experience (a plus)
• Experience with ServiceTitan (a major plus)

Build a fun and rewarding career with an industry leader! Apply now!

Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, who will handle all hiring decisions. Please direct employment inquiries to the franchise owner, not Ace Handyman Services Corporate.