Customer Service Rep

Planet Fitness - Baseline Fitness; Altoona (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Job summary

Planet Fitness - Baseline Fitness is seeking a Front Desk/Member Services Associate in Altoona, IA. You will create a welcoming environment for members and guests, handle front desk duties, and support member services with enthusiasm and professionalism.

Responsibilities include greeting potential members, tours, sign-ups, cancellations, and updating member accounts, while maintaining a clean club area. This role emphasizes outstanding customer service and teamwork to ensure a positive member

Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency.
• Physical demands: standing/walking most of shift; ability to lift up to 50 lbs.

Responsibilities

• Greet and assist potential members to provide a positive experience.
• Handle front desk tasks including answering phones, taking information for calls and tours, and updating member accounts.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information.
• Facilitate member services questions and forward to Club Manager/Team Lead as needed.
• Maintain the neatness/cleanliness of the club front area and workspace.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.