Customer Service Rep

AppleOne Employment Services; Santa Ana (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

AppleOne Employment Services is seeking an entry-level Customer Service Rep for a temp-to-hire opportunity in Santa Ana, CA. The role targets a bilingual Spanish candidate with strong communication skills in a professional office environment and offers a full-time schedule.

You will handle calls related to paying parking tickets, with a casual dress code and weekday hours, in a supportive team setting. This position provides long-term growth potential and stability.

Qualifications

• Bilingual Spanish required.
• Strong communication skills.
• Interest in customer service and call center operations.

Responsibilities

• Answer incoming customer calls professionally.
• Assist callers with questions and payment support for parking tickets.
• Provide accurate information while staying calm and customer-focused.
• Document call details and follow procedures.
• Communicate clearly in English and Spanish.
• Maintain reliability and punctuality in a full-time office.

Skills

Bilingual Spanish

Customer service

Communication skills

Phone etiquette

Job description

Job Summary

We are seeking an entry-level Customer Service Rep for a temp-to-hire opportunity in Santa Ana, CA. This role is ideal for a bilingual Spanish candidate with strong communication skills who is looking for a stable, full-time position in a professional office environment. In this Customer Service Rep role, you will handle incoming calls from customers who need assistance paying parking tickets. The workplace offers a casual dress code, steady weekday hours, and the opportunity to grow into a long-term position. This is a great fit for someone who enjoys helping people, working as part of a supportive team, and building experience in customer service and call center operations.

Key Responsibilities

• Answer incoming customer calls in a professional, friendly, and helpful manner.
• Assist callers with questions and payment support related to parking tickets.
• Provide accurate information while maintaining a calm and customer-focused approach.
• Document call details and follow office procedures for customer service support.
• Communicate clearly in English and Spanish to support a diverse customer base.
• Maintain reliability, punctuality, and professionalism in a full-time office setting.

Compensation and Benefits

• Pay: $18.00 per hour.
• Job type: Temp-to-hire.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Location: Santa Ana, CA, near 17th Street and Tustin Avenue.
• Dress code: Casual dress code, jeans are allowed.
• Start date: Starts ASAP.
• Selection process: Candidates may be selected from resume for immediate start with no interview required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.