Customer Service Rep

Planet Fitness; Saint Paul (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for a family

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in St. Paul, MN is seeking a customer-focused front desk associate to drive new member sales and deliver an outstanding member experience. This role emphasizes friendly service and creating a welcoming club environment for members and guests.

You will greet potential members, manage front desk inquiries, assist with tours, and support member sign-ups, cancellations, and account updates while maintaining a clean, organized club space.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phones and assist questions.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and forward to management as needed.
• Maintain neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer skills

Job description

Job Details: Job Location: Sunray SR - St Paul, MN 55119, Position Type: Full-Time/Part-Time, Salary Range: $16.40 - $16.40 Hourly, Job Category: Customer Service,

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications:

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift to 50 lbs. less than 30% of the time.