Customer Service Rep

Paycom - ATS; Cottage Grove (MN); Vor Ort; USD 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Zusammenfassung

Paycom - ATS in Cottage Grove, MN is seeking a front desk/customer service associate (Full-Time/Part-Time) to create a positive member experience. You will greet potential members, answer questions by phone, give information tours, and assist with sign-ups, cancellations, BCM amenity usage, and updating member accounts.

You will handle member services issues, route complex questions to the Club Manager or Team Lead, and help keep the club neat and welcoming.

Qualifikationen

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Communication: ability to convey questions, concerns or issues to a supervisor.
• Listening: active listening and empathy in interactions.
• Problem solving: identify issues and consider solutions.

Aufgaben

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer phone calls, provide information, and give tours; assist in member sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Kenntnisse

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Listening

Problem solving

Diplomacy

Communication

Jobbeschreibung

Job Details: Job Location: Cottage Grove CG - Cottage Grove, MN 55016, Position Type: Full-Time/Part-Time, Salary Range: $14.00 - $14.00 Hourly, Job Category: Customer Service,

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications:

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.