Customer Service Rep

Lincare Holdings Inc.; Roswell (NM); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. is seeking a customer communications specialist to support patients and healthcare providers. The role involves handling inbound/outbound calls, entering orders, updating records, and educating customers about products and services.

You will read orders, understand prescription terminology, and work with teammates to ensure accurate documentation and service delivery. Training opportunities and a robust benefits package are offered.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and supports education regarding products/services.
• Assesses customer needs for additional products/services and compliance with physician orders.
• Documents calls in computerized record keeping system and enters customer orders.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes patient orders and pharmacy prescription terminology.
• Reads and analyzes documents and communicates effectively with coworkers and patients.
• Help with training of employees and carries out oral and written instructions.
• Calculates figures and amounts for frequency and doses dispensed.

Education

High School Diploma / GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.