Customer Service Rep

Lincare Holdings; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in Kansas City seeks a Customer Service Representative to communicate with customers and resolve queries. Responsibilities include documenting calls, entering customer orders, and assessing compliance with physician orders.

The ideal candidate must have a high school diploma or GED, computer entry skills, and be able to lift up to 50 pounds. Lincare provides competitive benefits including medical, dental, vision coverage, and paid time off.

Qualifications

• High School Diploma, GED, or related experience.
• Computer entry skills required.
• Must meet licensing requirements if applicable.

Responsibilities

• Communicate with customers via calls, addressing their needs.
• Document calls and customer information accurately.
• Assist in training of new employees.

Skills

Effective communication

Customer education

Document management

Basic math skills

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.