Customer Service Rep

Lincare Holdings; Falmouth (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a dedicated customer service representative in Falmouth, Maine. This role focuses on facilitating communication with customers to address their needs, resolve issues, and ensure compliance with physician direction.

The ideal candidate will have strong communication skills, a high school diploma or GED, and be comfortable with computerized record-keeping systems. Benefits include medical coverage, paid time off, and opportunities for advancement.

Qualifications

• Customer service experience, preferably in a related field.
• Ability to handle multiple tasks and prioritize.
• Basic computer skills required.

Responsibilities

• Communicate with customers to address inquiries and issues.
• Document calls and customer information accurately.
• Assist with training of new employees.

Skills

Customer communication

Problem solving

Document management

Computer skills

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.