Customer Service Rep

Lincare Holdings; Athens (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Employee referral program

Employee discounts

Job summary

Lincare Holdings in the United States is seeking a customer service-focused role to support patients by answering questions, resolving issues, and assessing ongoing product/service needs. You will help ensure compliance with physician directions and document interactions accurately.

The position emphasizes professional communication, data entry, and accurate handling of patient information, with opportunities for training and advancement.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required and accuracy is essential.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls including automated dialer systems.
• Assesses customer needs for additional products/services and educates on offerings.
• Documents calls in computerized record-keeping system and enters orders.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and understands pharmacy terminology.
• Communicates effectively with coworkers and patients and assists with training.
• Calculates figures and amounts related to frequency and doses dispensed.

Skills

Customer communication

Documentation

Order processing

Data entry accuracy

Education

High School Diploma / GED

Licensing requirements (location)

Tools

Computer systems

Telephone/dialer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.