Customer Service Rep

Lincare Holdings; Tyler (KY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings in Kentucky is seeking a customer service representative to support patients and caregivers by answering questions, processing orders, and ensuring accurate patient records. You will handle inbound and outbound calls, educate customers on products and services, document interactions, and collaborate with healthcare professionals to maintain compliance and service quality.

This role emphasizes accuracy, empathy, and teamwork in a fast-paced environment with opportunities for

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet any licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls from an automated dialer system.
• Assesses customer need for additional products/services and educates on options.
• Assesses customer compliance with physician orders and documents actions.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system and enters orders as needed.
• Verifies and updates demographic information in records.

Skills

Customer service

Phone communication

Data entry

Multitasking

Teamwork

Education

High School Diploma or GED

1–3 months related experience/training

Tools

Computer systems

CRM software

Medical terminology

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.