Customer Service Rep

Lincare Holdings; Cleveland (OH); On-site; USD 42,981,000 - 51,577,000; Full time

Job summary

Lincare Holdings is seeking a customer service representative to communicate with patients and clinicians, answer questions, resolve issues, determine ongoing product or service needs, and support compliance with physician directions.

The role emphasizes accurate data entry, documentation of calls, order processing, education on products, teamwork, and participation in training initiatives while meeting licensing requirements and physical demands.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer systems.
• Assesses customer need for additional products or services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions with common sense.

Skills

Customer communication

Documentation

Data entry

Training

Education

High School Diploma or GED

1-3 months related experience/training

Tools

Computer entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.