Customer Service Rep

Lincare Holdings; Batesville (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition reimbursement

Employee discounts

Referral program

Training opportunities

Job summary

Lincare Holdings seeks a Customer Service representative in Batesville, AR to handle inbound/outbound calls, provide product/service education, and support compliance with physician orders.

The role requires a High School Diploma or GED, basic computer entry, and the ability to lift up to 50 pounds. Comprehensive benefits and ongoing training are available.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply per location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products or services.
• Verify compliance with physician orders.
• Educate customers about products and services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Customer communication

Question resolution

Product education

Documentation

Order entry

Demographic data updates

Education

High School Diploma / GED

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.