Customer Service Representative (Dispatcher)

Lee Hecht Harrison Nederland B.V.; Phoenix (AZ); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Job summary

LHH Recruitment in partnership with a growing Phoenix-based company is seeking a Dispatcher to join the onsite team. This full-time role runs Monday through Friday with an hourly pay range of $23.00-$27.00, commensurate with experience.

The Dispatcher will coordinate and schedule maintenance requests across multiple facilities, dispatch technicians or vendors, log work orders, and maintain daily and weekly schedules.

Qualifications

• 2+ years of experience in dispatching, facilities coordination, logistics, or related field.
• High school diploma or equivalent required.
• Experience with CRM or Scheduling platform is highly preferred.
• Bilingual in Spanish a plus but not required for this position.

Responsibilities

• Receive and log maintenance requests via phone, email, or work order systems.
• Assess urgency and prioritize service requests based on severity and impact.
• Dispatch maintenance technicians or vendors to assigned locations.
• Generate and manage work orders from initiation through completion.
• Create and maintain daily and weekly schedules for maintenance teams.
• Assign work based on technician availability, skill set, and location.
• Adjust schedules in real-time to accommodate emergency or high-priority requests.
• Serve as the primary point of contact for clients, and internal teams.
• Provide updates on service status and expected completion times.
• Communicate effectively with technicians to relay job details and changes.
• Monitor progress of ongoing maintenance activities and follow up as needed.
• Maintain accurate records of service requests, work orders, and completed tasks.
• Ensure all maintenance work aligns with company procedures and safety standards.
• Assist in tracking inventory, tools, and equipment needed for service delivery.

Skills

Dispatching

Logistics

Facilities coordination

Education

High school diploma

Tools

CRM platform

Job description

LHH Recruitment is partnered with a growing corporation in Phoenix,AZ that is looking for a Dispatcher to join their team. This is a full-time onsite Monday through Friday position. Pay range depending on experience $23.00-$27.00 per hour.

The Dispatcher is responsible for coordinating and scheduling maintenance requests across multiple facilities to ensure timely and efficient service.

Job Responsibilities

• Receive and log maintenance requests via phone, email, or work order systems
• Assess urgency and prioritize service requests based on severity and impact
• Dispatch maintenance technicians or vendors to assigned locations
• Generate and manage work orders from initiation through completion
• Create and maintain daily and weekly schedules for maintenance teams
• Assign work based on technician availability, skill set, and location
• Adjust schedules in real-time to accommodate emergency or high-priority requests
• Serve as the primary point of contact forclients, and internal teams
• Provide updates on service status and expected completion times
• Communicate effectively with technicians to relay job details and changes
• Monitor progress of ongoing maintenance activities and follow up as needed
• Maintain accurate records of service requests, work orders, and completed tasks
• Ensure all maintenance work aligns with company procedures and safety standards
• Assist in tracking inventory, tools, and equipment needed for service delivery

Qualifications

• 2+ years of experience in dispatching, facilities coordination, logistics,or related field
• High school diploma or equivalent required
• Experience with CRM or Scheduling platform is highly preferred
• Bilingual in Spanish a plus but not required for this position.

Pay Details: $23.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.