Customer Service Rep

Lincare Holdings, Inc.; Perham (ME); On-site; USD 22,000 - 33,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a customer service oriented professional in Maine to assist patients and healthcare providers. The role focuses on answering questions, resolving problems, and ensuring orders and patient information are accurately recorded.

Responsibilities include documenting calls, entering orders, verifying demographics, and assessing needs for additional products or services while maintaining compliance with physician directions.

Qualifications

• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with employee training.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions using common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terms

Communication

Employee training

Dose calculation

Follow instructions

Education

High school/GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry RequiredMust meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.