Customer Service Rep

externallincarecareers; Boca Raton (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

externallincarecareers seeks a detail‑oriented team member to support customers in a pharmacy context. You will handle inbound/outbound calls, educate on products/services, document interactions, and enter orders into the system while keeping patient demographic data up to date.

You will read orders, understand prescription terminology, and assist with staff training, ensuring accuracy in dosing figures and frequency. This is an on‑site role in Florida.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders into computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Help train employees.
• Calculate figures for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Documentation

Data entry

Training others

Pharmacy terminology

Numerical calculation

Education

High School Diploma / GED

Tools

Computer systems

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.