Customer Service Rep

Federal Signal Corporation; North Dakota; Hybrid; USD 28,000 - 33,000; Full time

Job summary

Rugby Manufacturing, a subsidiary of Federal Signal Corporation, is seeking a Customer Service Representative with computer skills and knowledge of dump body and hoist installation.

The starting wage ranges from $20.00 to $24.00 per hour, depending on experience, and the role supports the Sales Department in Rugby, North Dakota. The position involves order entry, quotes, and coordinating with distributors to improve efficiency.

Qualifications

• High school or some college in a field related to business or equivalent experience.
• Prior customer service experience preferred.
• Ability to deal effectively and professionally by phone with customers promoting a positive company image.
• Exceptional interpersonal skills.
• Proficiency in Microsoft Office applications.
• Strong technical reasoning and independent decision-making skills.

Responsibilities

• Research questions regarding order status, lead times, pricing
• Interpret specifications and completing accurate estimates/quotes in a timely manner
• Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor
• Assist customers in filling their loads to maximize freight
• Provide information for Parts and Accessory Sales and Operator/Installation Manuals
• Represent the company in a professional and courteous manner at all times
• Communicate ideas and concerns related to Rugby and the sales department in a timely manner
• Look for opportunities to positively affect gross margin & implementing them when appropriate
• Other duties as assigned that will impact the department and Rugby Mfg.

Skills

Interpersonal skills

Microsoft Office

Phone communication

Organizational skills

Attention to detail

Team player

Independent decision-making

Technical reasoning

Education

High school diploma / some college

Tools

Computer

MS Office

Business systems

Printers

Copier

Calculator

Telephone

Job description

Rugby Manufacturing is looking for a Customer Service Representative with computer skills and knowledge of dump body and hoist installation for our Sales Department. Starting wage is between $20.00 and $24.00 depending on experience. Rugby is North America's leading designer and manufacturer of Class 3-5 dump truck bodies, landscape bodies, platform bodies, truck and trailer hoists, related truck equipment and accessories.

Job Summary:

• Research questions regarding order status, lead times, pricing
• Interpret specifications and completing accurate estimates/quotes in a timely manner
• Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor
• Assist customers in filling their loads to maximize freight
• Provide information for Parts and Accessory Sales and Operator/Installation Manuals
• Represent the company in a professional and courteous manner at all times
• Communicate ideas and concerns related to Rugby and the sales department in a timely manner
• Look for opportunities to positively affect gross margin & implementing them when appropriate
• Other duties as assigned that will impact the department and Rugby Mfg.

Tools Used:

Computer, MS Office software and related business system software, printers, copier, calculator, and telephone

Environment:

Office environment, occasional production floor to familiarize with products

Job Requirements:

• High school or some college courses in a field related to business or equivalent experience
• Previous customer service experience preferred
• Ability to deal effectively and professionally by phone with customers promoting a positive company image
• Exceptional interpersonal skills
• Proficiency in computer applications (Microsoft Office)
• Strong technical reasoning and independent decision-making skills
• Preferred basic understanding of truck chassis, basic hydraulics and related equipment, but not required
• Detail oriented, highly organized, and able to remain focused in all environments
• Ability to attend and participate in required company meetings
• Must be a team player that maintains high integrity

ABOUT US:

Rugby a Subsidiary of Federal Signal Corporation is located in Rugby, North Dakota.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit:www.federalsignal.com .

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.