Customer Service Rep

Cardinal Staffing Services; Maumee (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision insurance

Referral bonuses

Electronic weekly pay

Job summary

Cardinal Staffing Services is hiring a detail-oriented Customer Service Rep for a client in Maumee, OH. You will be the primary contact for clients, providing professional support and ensuring needs are met with enthusiasm.

The position offers first shift, Monday–Friday, 8 AM–5 PM, with possible overtime. Compensation ranges from $19 to $22 per hour, plus a benefits package including health, dental, and vision insurance, and referral bonuses.

Qualifications

• Data entry and order processing experience required.
• Strong computer/Outlook skills.
• Excellent communication with active listening.
• Excellent organizational skills and ability to prioritize tasks.
• 3-5 years in customer service or sales.
• Furniture experience is a plus.

Responsibilities

• Support Outside Sales Representatives
• Assist in product specification and quoting
• Clarify orders and confirm finish, price, and fabric reservations
• Provide product knowledge to answer customer questions within 24 hours
• Focus on maintaining strong customer relations and timely responses
• Manage orders from specification to delivery and coordinate with teams

Skills

Data entry / order processing

Outlook skills

Communication skills

Organizational skills

CS/Sales experience

Furniture experience

Job description

Cardinal Staffing Services, is immediately hiring for a detail-oriented Customer Service Rep for a client in Maumee, OH. In this vital role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. Cardinal Staffing Services, is invested in their team members! All temp-to-hire employees are offered competitive compensation $19-$22/hr (based on experience) as well as a benefits package including health insurance (medical, dental, and vision). Generous referral bonuses are available upon hire.

First Shift: Monday through Friday 8AM to 5PM with possible overtime.

Responsibilities of the Customer Service Rep

• Support Outside Sales Representatives
• Properly assist in product specification and quoting
• Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices
• Responsible for product knowledge to answer customer questions within 24 hours
• Focus on customer relations
• Manage orders from specification to delivery
• Assist customers and reps via phone and email with all product requests
• Facilitate communications between UK offices and US offices
• Work together as part of a team to address all inquiries
• Provide back-up to team as required
• Ensures that appropriate actions are taken to resolve customers problems and concerns

Required Qualifications of the Customer Service Rep

• Data entry / order processing experience
• Strong computer / Outlook skills
• Excellent communication skills including active listening
• Excellent organizational skills and the ability to prioritize tasks
• 3-5 years’ experience in customer service / sales
• Furniture experience a plus

About Cardinal Staffing

At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest. We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle.

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs.

Cardinal Staffing is an equal opportunity employer.

Notice Regarding the Use of Artificial Intelligence in Employment Decisions: In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.