Representative II, Reorder Status & Demand Generation

Able Too Work; Augusta (ME); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to provide exceptional service to internal and external customers by phone. This role serves nationwide across time zones and handles roughly 50 to 60 inbound calls daily, assisting with orders and inquiries.

Responsibilities include processing purchase orders, resolving issues, maintaining confidentiality, and supporting onboarding.

Qualifications

• 1-3 years of experience in a fast-paced high-volume environment preferred.
• Healthcare experience preferred.
• Prior order or reorder entry preferred.

Responsibilities

• Responds to all customer inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
• Processes customer purchase orders
• Maintains operations by following policies & procedures
• Keeps information confidential to protect operations
• Contributes to team effort by achieving related results as needed
• Adheres to departmental service levels and KPIs
• Adapts to new assignments in a fast-paced environment
• Identifies opportunities for process improvement
• Assists with onboarding of new hires

Skills

Customer service

Call center

Problem resolution

Team collaboration

Education

High School Diploma

Job description

Country-wide Remote

US-Nationwide-FIELD

Full time

20189598

Remote Hours:

Monday - Friday, 8:30 AM - 5:00 PM PST

Monday - Friday, 9:30 AM - 6:00 PM PST

What Customer Order Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Job Summary

The Representative II, Customer Service Operations provides the Cardinal Health’s internal and external customers with an exceptional experience by phone. Service is provided nationally across all time zones. Our front-line phone support agents are our first point of contact to assist customers to place orders, handle inquiries and typically receive 50 to 60 calls a day. Inbound volumes are fluent based on demand in the market.

Responsibilities

• Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
• Processes customer purchase orders
• Maintains operations by following policies & procedures
• Maintains customers confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Adheres to departmental service levels and KPI’S
• Adapts to new assignments and working in a fast-pace changing environment
• Identifies opportunities for continued process improvement
• Assists with new hires with onboarding

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Work experience in a fast-paced high-volume call center, preferred
• Work experience in healthcare, preferred
• Prior order & or re-order entry preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range: $15.75 per hour - $18.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)