Senior Representative, Customer Service Operations

Cardinal Health; Arkansas; Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off

401k savings plan

Wages access with myFlexPay

HSAs/FSAs

Résumé du poste

Cardinal Health is seeking a Senior Representative, Customer Service Operations to deliver outstanding customer service and manage accounts while supporting field sales. The role involves contract administration, on-time order fulfillment and post-sales issue resolution, with collaboration across Commercial, Finance, Supply Chain and Operations teams.

You will track demand, backorders, and implement initiatives to improve service levels and customer relationships.

Qualifications

• 3-6 years customer service experience, HS Diploma or GED preferred
• Ability to multi-task between phone calls and email support

Responsabilités

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests, and coordinating customer questions/issues.
• Provides outsourced services to customers regarding invoicing, reimbursement, and other services by liaising in problem-solving and dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends and challenges to develop alternatives for better service and business opportunities.
• Supports process improvement initiatives for inventory optimization, supplier performance, cost control and profitability.
• Builds strong relationships with key stakeholders to improve customer service and collaboration.
• Communicates with customers regarding needs, questions, and concerns.
• Manages cases regarding reporting, backorders, complaints, and pricing and product incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources.
• Investigates anomalies in POS systems, website ordering, and general customer issues.

Connaissances

Customer service

Formation

High School Diploma or GED

Description du poste

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of customer service experience, preferred High School Diploma, GED or equivalent work experience, preferred Ability to provide strong customer service while multi-tasking between phone calls and e-mail support
• Experience within healthcare customer service a plus Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST.

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $16.70-23.90/hr

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/20/2026

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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