Material Planner

Cardinal Staffing Services; Monroe (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

Cardinal Staffing Services seeks a detail-oriented Material Planner to support customer requirements and supply chain operations from Monroe, MI. You will process and modify orders, respond to inquiries, and monitor supply chain activity while identifying shortages or overages.

The ideal candidate will have ERP experience, strong computer skills, and the ability to communicate professionally across multiple channels.

Qualifications

• High school diploma, GED, or equivalent.
• Experience with computers and ERP systems.
• Proficiency with Microsoft Excel, Word, and Microsoft 365.
• Strong communication and organizational skills.
• Ability to stay calm and professional when dealing with stressed or upset customers.
• Ability to work effectively with customers, coworkers, and other stakeholders.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Manage customer requirements and complaints with a positive, empathetic, and professional attitude.
• Respond promptly to customer inquiries through various communication channels.
• Process and modify orders, forms, applications, and requests based on customer requirements.
• Acknowledge and resolve customer complaints.
• Develop knowledge of company products to effectively answer customer questions.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Monitor the supply chain and identify shortages and overages.
• Analyze system data to support planning and supply chain activities.
• Escalate customer complaints and supply chain issues when appropriate.
• Provide feedback regarding the efficiency of the customer service process.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

ERP systems

Microsoft Excel

Microsoft Word

Microsoft 365

Job description

We are seeking a detail-oriented and customer-focused Material Planner to support customer requirements and supply chain operations. This position is responsible for processing and modifying orders, responding to customer inquiries, addressing complaints, monitoring supply chain activity, and identifying shortages or overages. The ideal candidate will have strong computer skills, experience working with ERP systems, and the ability to communicate professionally and effectively across multiple channels.

Position is 1st Shift, 8-hours shift Monday - Friday. Pay is $18-20 based on experience.

Key Responsibilities

• Manage customer requirements and complaints with a positive, empathetic, and professional attitude.
• Respond promptly to customer inquiries through various communication channels.
• Process and modify orders, forms, applications, and requests based on customer requirements.
• Acknowledge and resolve customer complaints.
• Develop knowledge of company products to effectively answer customer questions.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Monitor the supply chain and identify shortages and overages.
• Analyze system data to support planning and supply chain activities.
• Escalate customer complaints and supply chain issues when appropriate.
• Provide feedback regarding the efficiency of the customer service process.

Qualifications & Requirements

• High school diploma, GED, or equivalent.
• Experience working with computers and ERP systems.
• Proficiency with Microsoft Excel, Word, and Microsoft 365.
• Strong communication and organizational skills.
• Ability to remain calm and professional when dealing with stressed or upset customers.
• Ability to work effectively with customers, coworkers, and other stakeholders.
• Strong attention to detail and ability to maintain accurate records.

About Cardinal Staffing

At Cardinal Staffing, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle.

Here are the benefits you’ll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs.

Surestaff is an equal opportunity employer.

Notice Regarding the Use of Artificial Intelligence in Employment Decisions

In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.