Customer Service Rep

Lincare; Marquette (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training

Comprehensive benefits

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer-focused associate to communicate with customers, answer questions, resolve problems, and educate them about products and services. You will document calls and enter orders in the system, while ensuring demographic data accuracy and adherence to physician directions.

The role involves lifting up to 50 pounds occasionally, training of employees, and contributing to a compliant, efficient service environment.

Qualifications

• High school diploma or GED; 1–3 months related experience/training
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Assess customer compliance with physician orders
• Educate customers about products/services
• Document calls in computerized records
• Enter customer orders in the system
• Verify and update demographic information in records

Skills

Communication

Documentation

Customer education

Training others

Numerical calculation

Education

High School Diploma / GED

Tools

Computerized system

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.