Customer Service Rep

Talentify; Janesville (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive benefits

Training and advancement opportunities

Employee discounts

Job summary

Talentify seeks an attentive customer support associate to communicate with customers, answer questions, resolve problems, and support compliance with physician direction. You will handle inbound and outbound calls, document interactions, and enter orders in our computerized systems.

A High School diploma or GED and basic computer entry skills are required; training of staff may be involved. Occasional lifting up to 50 pounds is possible, and the role includes competitive benefits and

Qualifications

• High School Diploma or GED and 1–3 months related experience or training
• Computer entry required
• Must meet any licensing requirements for specific location
• Read and analyze documents such as patient orders
• Comprehend pharmacy terminology
• Effective communication with coworkers and patients alike

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated by an automated dialer
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Customer communication

Documentation

Data entry

Record keeping

Training others

Compliance

Education

High School Diploma / GED

Tools

Computer systems

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.