Customer Service Rep

Lincare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a customer service oriented professional to communicate with customers, answer questions, resolve issues and support compliance with physician direction. The role covers inbound/outbound calls, order entry, and updating patient records in a computerized system.

Qualifications include high school diploma or GED and the ability to read medical documents and understand prescription terminology, plus strong communication skills and data entry competence.

Qualifications

• Read and analyze patient orders
• Comprehend pharmacy prescription terminology
• Effective communication with coworkers and patients

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess need for additional products/services
• Assist with training of employees
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Customer communication

Document analysis

Pharmacy terminology

Team training

Data entry

Education

High School Diploma/GED

Tools

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.