Customer Service Rep

Vallen Distribution, Inc.; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Encon is seeking a Customer Service Representative to handle procurement and purchasing activities for customer locations in Houston, TX. You will ensure products and materials meet price, quality, timing and reliability standards while maintaining strong supplier relationships.

The role involves expediting orders, coordinating with vendors, and communicating with customers to provide timely updates and problem resolution. Strong MS Office and ERP experience preferred to support daily activities.

Qualifications

• High school diploma or equivalent; 1+ years of procurement experience preferred.
• Experience with ERP and Inventory Management applications.
• Proficiency with MS Office; strong verbal and written communication.

Responsibilities

• Perform procurement activities to meet customer demand for products and materials.
• Assess orders to expedite or de-expedite for optimal delivery.
• Place purchase requisitions and vendor orders.
• Research and assess vendors to meet quality, price and delivery standards.
• Monitor quality and timeliness of supplied goods; coordinate returns/replacements.
• Follow up on PO status and communicate with customers.
• Maintain supplier relationships.
• Identify opportunities for cost savings.
• Follow Encon SOPs and ensure professional worksite.

Skills

ERP systems

Inventory management

MS Office

Attention to detail

Communication skills

Self-motivation

Education

High school diploma or equivalent

Tools

ERP software

Inventory management software

Job description

Join our exciting & dedicated team at Encon as a Customer Service Representative (CSR). In this position, you will work at a

customer location and are responsible for providing exceptional service to Encon's customers by purchasing products, goods,

and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Encon's purchasing strategies.
  
  
  
  • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
  
  
  • Place purchase requisitions and vendor purchase orders.
  
  
  
  


• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.


• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.


• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.


• Communicate with vendors to resolve problems with timeliness and product quality.


• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.


• Research and resolve account payables nonconformance with suppliers.


• Identify opportunities for and document customer cost savings.


• Follow all Encon and customer Standard Operating Procedures.


• Adhere to operating practices; ensure worksite is professional, clean and neat at all times.


• Perform other duties as assigned.

Location(s)

Houston , Texas , United States

Requirements

Job Qualifications:

High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred. Other relevant experience includes:

• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.


• Self-starter with the ability to work independently.


• Strong attention to detail and accuracy.


• Demonstrated strong attention to detail, organizational and execution skills.


• Proficiency with MS-Office products.


• Strong verbal and written communication skills.


• Willing to learn

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.


• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.


• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).


• Overtime hours may be required with little advanced notice.


• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.

Travel Requirements

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