Procurement & Customer Service Specialist

Vallen USA; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match up to 6%

Employer-paid Life Insurance

Disability Benefits

Paid Time Off

Holidays + floating holidays

Tuition Reimbursement

Employee Discounts

Job summary

Encon is seeking a Customer Service Representative to support procurement activities at a customer site. You will purchase products and materials that meet price, quality, timing, and supply standards while servicing customer needs.

The role requires strong communication, attention to detail, and proficiency with ERP and inventory systems. On-site work with occasional overtime is expected, with teamwork across suppliers and customers.

Qualifications

• High school diploma or equivalent; 1+ years of experience in procurement preferred.
• Excellent customer service and strong written and verbal communication.
• Proficiency with MS Office and ERP/Inventory management systems.

Responsibilities

• Perform procurement activities to meet the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) in alignment with purchasing strategies.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Follow all Encon and customer Standard Operating Procedures.
• Adhere to operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Skills

Customer service

ERP systems

MS Office

Attention to detail

Communication skills

Independent / self-starter

Education

High school diploma or equivalent

Tools

ERP software

Inventory management software

Job description

Encon is seeking a Customer Service Representative to support procurement activities at a customer site. You will purchase products and materials that meet price, quality, timing, and supply standards while servicing customer needs.

The role requires strong communication, attention to detail, and proficiency with ERP and inventory systems. On-site work with occasional overtime is expected, with teamwork across suppliers and customers.