Customer Service Rep

PARKER HANNIFIN CORP; Holly Springs (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Parker Hannifin Corp's Filtration Group is seeking a Customer Service Representative to manage diverse customer accounts and support division objectives. You will handle order entry, changes, and issue resolution while communicating with customers and internal teams to ensure satisfaction.

The role requires collaboration with Shipping, Accounting, Supply Chain, Production, Quality and Sales, plus strong attention to detail, clear communication, and the ability to multitask in a fast-paced

Qualifications

• High School Diploma or GED required; 4-year degree preferred.
• Two years of customer service or inside account experience preferred.
• Experience with MSS, On Demand or SAP mainframe systems.
• Proficient in Word, Excel and Outlook; strong written communication.

Responsibilities

• Manage customer service accounts from low to high complexity.
• Support order lifecycle including entry, changes and issue resolution.
• Coordinate with Shipping for urgent/expedited shipments.
• Collaborate with Accounting, Supply Chain, Production, Quality and Sales.
• Respond promptly to inquiries via phone, email, IM, and chat.
• Maintain professional on-site interactions with customers.

Skills

Customer service

Communication

Multitasking

Organization

Education

High School Diploma or GED

4-year college degree preferred

Tools

MSS

On Demand

SAP

Microsoft Office

Job description

Org Marketing Statement

Join Parker’s Filtration Group and be part of a global team driving innovative filtration solutions that protect people, equipment, and the environment across diverse industries. Experience a dynamic, collaborative culture where your ideas fuel progress and your work makes a meaningful impact on sustainability and technological excellence.

Position Summary

Responsible for managing customer service accounts of different levels (low to high) of complexity to support division business objectives and to meet customer performance. Expectations. This role requires extensive internal and external customer communication, direction, coordination, and oversight of assigned customer accounts.

Essential Functions:

The Customer Service Representative will work independently and with a team to provide exceptional customer service to our customers.

• Support customers across all aspects of the order lifecycle, including order entry, order changes, and issue resolution to ensure customer satisfaction.
• Work closely with Shipping daily for urgent and expedited shipments.
• Partner with cross-functional teams – including but not limited to Accounting, Supply Chain, Production, Quality and Sales.
• Provide division support to other departments as needed.
• Respond to phone calls, emails, IM and chat regarding order status, price/availability, etc. promptly and professionally
• Navigate and utilize customer internet portals effectively.
• Perform additional duties as assigned or required.

Qualification Requirements:

• HighSchoolDiplomaorGEDrequired. 4-year college degree preferred.
• Two years customer service or inside account representative experience with similar essential job functions preferred.
• Experience with main frame driven computer systems, i.e., MSS, On Demand or SAP.
• Work-related experience in Microsoft Office particularly, Word, Excel, and Outlook .
• Ability to communicate clearly and effectively with both internal and external customers.
• Comfortable interacting with customers in person during on-site visits while demonstrating professionalism.
• Strong written communication skills with attention to grammar, punctuation, and style.
• Exceptional attention to detail and accuracy across all job responsibilities.
• Self-motivated, positive attitude, flexibility, ability to focus and perform multiple tasks in a high-pressure environment
• Strong organizational and time-management skills with the ability to prioritize competing demands.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affinity Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission