Customer Service Manager

Parker Hannifin; New Britain (CT); On-site; USD 106,000 - 178,000; Full time

Benefits offered by this job

401(k) Plan with company matching

Career development and tuition reimbur

Paid Time Off and holidays

Job summary

Parker Hannifin seeks a senior professional to strategically manage all division customer service operations, overseeing sales administration, technical assistance, returns and support of the division pricing initiative. This role partners with business unit managers, field sales, and marketing to drive service excellence and operational efficiency.

The position emphasizes customer experience, data-driven improvements, and cross-functional teamwork to meet delivery, quality, and financial

Qualifications

• Bachelor's Degree in Business or Supply Chain required.
• Strong multitasking ability with high attention to detail.
• Excellent communication and people skills with decision-making capability.

Responsibilities

• Manage customer service operations and support division pricing initiatives.
• Oversee sales administration, technical assistance, returns and related processes.
• Ensure on-time delivery and align forecast with financial objectives; drive corrective actions when needed.
• Collaborate with business unit managers, field sales, marketing and cross-functional teams.
• Promote e-business opportunities and Parker Connect programs.
• Maintain and update customer master data where applicable.
• Coach teams on Parker customer experience standards.

Skills

Multitasking

Attention to detail

Communication skills

Decision making

Education

Bachelor's Degree in Business or Supply Chain

Job description

Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical assistance, returns and support of the division strategic pricing initiative.

Responsibilities

• Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews. Prepare and complete action plans,productivity, quality and customer service standards. Resolve problems, complete audits, identify customer service trends. Determine system improvements andimplement change.
• Help to meet customer on time delivery as well as financial objectives by ensuring that forecast requirements are visual, analyzing variances and initiate andparticipate in corrective actions.
• Determine customer service requirements by maintaining contact with customers, coordinating contact information for surveys and bench marking best practices.
• Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring andanalyzing results and implementing changes.
• Work closely with business unit managers, division field sales and marketing personnel as well as cross functional areas of the business.
• Identify, maintain and develop e-business opportunities and PHConnect.
• Maintain customer master (where applicable).
• Promote, coach and train on I am Parker and the customer experience to maintain a high standard of customer service.

Qualifications

• Bachelor's Degree in Business or Supply Chain.
• Some travel as required.
• Strongly oriented for multi-tasking with a strong attention to detail.
• Excellent communication and people skills while being able to make decisions.

Pay, Benefits, Work Schedule

• Pay Range: $106490 to $177635 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and affirmative action employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug‑free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.