Customer Service Manager

PARKER HANNIFIN CORP; New Britain (CT); On-site; USD 106,000 - 178,000; Full time

Benefits offered by this job

Annual incentive program

401(k) with company match

Paid time off

Health benefits

Job summary

Parker Hannifin Corp in New Britain, CT, seeks a strategic leader to manage division customer service operations, sales administration, and pricing support. The role emphasizes driving service excellence, data-driven improvements, and cross-functional collaboration to meet financial and customer objectives.

The ideal candidate has a business or supply chain background, strong communication, and multi-tasking skills, with some travel as required; a competitive benefits package is offered.

Qualifications

• Bachelor's degree in Business or Supply Chain.
• Strong multi-tasking ability with attention to detail.
• Excellent communication and people skills with decision-making ability.

Responsibilities

• Achieve customer service objectives by contributing to strategic plans and reviews.
• Ensure on-time delivery by analyzing forecast variances and taking corrective actions.
• Maintain customer contact data and coordinate surveys for benchmarking.
• Study processes to improve service metrics and implement changes.
• Collaborate with business unit managers, sales and marketing, and cross-functional areas.

Skills

Multi-tasking

Communication

Decision making

Attention to detail

Education

Bachelor's Degree in Business or Supply Chain

Job description

Position Summary

Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical assistance, returns and support of the division strategic pricing initiative.

Responsibilities

• Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews. Prepare and complete action plans,productivity, quality and customer service standards. Resolve problems, complete audits, identify customer service trends. Determine system improvements andimplement change.
• Help to meet customer on time delivery as well as financial objectives by ensuring that forecast requirements are visual, analyzing variances and initiate andparticipate in corrective actions.
• Determine customer service requirements by maintaining contact with customers, coordinating contact information for surveys and bench marking best practices.
• Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring andanalyzing results and implementing changes.
• Work closely with business unit managers, division field sales and marketing personnel as well as cross functional areas of the business.
• Identify, maintain and develop e-business opportunities and PHConnect.
• Maintain customer master (where applicable).
• Promote, coach and train on I am Parker and the customer experience to maintain a high standard of customer service.

Qualifications

• Bachelor's Degree in Business or Supply Chain.
• Some travel as required.
• Strongly oriented for multi-tasking with a strong attention to detail.
• Excellent communication and people skills while being able to make decisions.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $106490 to $177635 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Aff… However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.