Customer Service Rep

Talentify; Hanover (York County); On-site; USD 32,000 - 48,000; Full time

Job summary

Talentify is seeking a dedicated customer and patient services associate to interact with customers, answer questions, and educate on products and services while documenting interactions in our system.

The role emphasizes accurate data entry, understanding pharmacy terminology, and coordination with colleagues to meet physician directions and patient needs. Training and ongoing support are provided.

Qualifications

• Read and analyze patient orders and related documents.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with appropriate judgment.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Pharmacy terminology

Documentation

Data entry

Training others

Numerical calculation

Attention to detail

Education

High School Diploma / GED

Tools

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.