Customer Service Rep

PABCO Building Products, LLC.; Gypsum (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Dental & Vision Insurance

Profit Sharing & 401(k)

Life Assistance Program

Paid Holidays

Vacation & Sick Leave

Family Owned Compassionate Workplace

Job summary

PABCO Gypsum is seeking a Customer Service Rep/Dispatcher to manage customer orders and coordinate with transportation partners to ensure timely deliveries. The role emphasizes accurate order entry, communication with carriers, and proactive problem solving.

Candidates should have a high school diploma or GED plus at least two years of related experience. SAP experience is required, and attention to detail is essential for successful order management.

Qualifications

• High school diploma or GED required.
• Two years related experience and/or training required.

Responsibilities

• Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
• Prepares order paperwork for shipment and/or secures freight carriers as required.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies.
• Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples.
• Enters purchase orders into SAP. Updates and maintains freight rate tables in SAP.
• Informs customers of shipping dates, anticipated delays, and any additional information needed by customer.

Skills

Customer service

Dispatching

Attention to detail

Order entry

Education

High school diploma or GED

Tools

SAP

Job description

Who are we?

PABCO® Gypsum, a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years. PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction. Here at our Las Vegas location, we make Gypsum Wallboard. Your job as a Customer Service Rep/Dispatcher is to help manage customer orders and work with transportation companies to ensure deliveries are made.

Why you want to work for us!

• Competitive Wages & Salaries
• Employee Referral Program
• On the Job Training
• Medical Insurance
• Dental & Vision Insurance
• Profit Sharing & 401(k)
• Life Assistance Program
• Paid Holidays
• Vacation & Sick Leave
• Family Owned Compassionate Workplace

What’s the Job?

• Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
• Prepares order paperwork for shipment and/or secures freight carriers as required.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies.
• Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples.
• Enters purchase orders into SAP. Updates and maintains freight rate tables in SAP.
• Informs customers of shipping dates, anticipated delays, and any additional information needed by customer.

You And Your Experience

• High school diploma or general education degree (GED)
• Two (2) years related experience and/or training

What Puts You Ahead

• Previous customer service experience for a manufacturing company
• Previous dispatching experience
• Attention to detail and order entry experience

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.