Customer Service Rep

Halperns' Steak & Seafood; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits after 30 days

Prescription drug benefits

EFAP benefits

Dental & vision plans

Pre-Tax Saving Accounts

Profit Sharing

Family culture and career advancement

Job summary

Halperns’ Steak & Seafood is hiring a Customer Service Representative in Grand Prairie, TX. You will handle order processing, inquiries, and delivery support by phone, email, and web to strengthen customer relationships through product knowledge and accurate service.

We seek a detail‑oriented communicator who can multitask in a fast paced environment, collaborate with sales and transportation, and contribute to a family culture with growth opportunities and comprehensive benefits.

Qualifications

• Excellent written, verbal, organizational and communication skills.
• Ability to multi-task and prioritize in a fast paced environment.
• Strong customer service orientation and problem solving abilities.
• Able to work independently or in a team with attention to detail.
• Demonstrates strategic thinking to build relationships and resources.

Responsibilities

• Provide friendly and efficient customer service via phone, email and web.
• Process orders, coordinate deliveries and discuss edits or confirmations.
• Maintain product knowledge and respond to inventory questions.
• Support Outside Sales Representatives and respond to customers promptly.
• Handle exceptions and coordinate with Transportation and third-party systems.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Time management

Multi‑tasking

Customer service

Problem solving

Team collaboration

Attention to detail

Strategic thinking

Job description

Welcome to Halperns Steak & Seafood! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here’s a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you…

Customer Service Rep

Grand Praire, TX

Welcome to Halperns’! The dedicated employees who work at Halperns’ are passionately committed to this business and the customers they serve. Being part of Halperns’ means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute.

There’s a seat at our table for you…

What we offer:

** Customer Service Rep**

• Medical, Prescription Drug, EFAP Benefits after 30 days of employment
• Dental, vision and other voluntary plans
• Pre-Tax Saving Accounts
• Profit Sharing
• Family culture and career advancement opportunities

_ Position Summary: _

Provides friendly and efficient customer service, order processing and delivery support to customers of Halperns’ Steak & Seafood via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

_ Essential Functions: _

• Serve as liaison between the Outside Sales Representative and customer.

• Develop and Maintain customer relationships.

• Supports and partners within assigned division and customer assignment.

• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.

• Maintain current knowledge of product and system status within divisions to assist Outside Sales Representatives and customers.

• Serves as information resource to Outside Sales Representatives, on product related questions regarding inventory levels and general product information

• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, aligned with Halperns’.

• Support Outside Sales Representatives with order entry.

• Performs other duties as assigned.

_ Knowledge / Skills / Abilities: _

• Must have excellent written, verbal, organizational and communication skills.

• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

• Highly motivated self starter with a focus on details and accuracy in a fast paced environment

• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices

• Must have good customer service and time management skills.

• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices

• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment

• Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains)

• Understand USDA dietary regulations and commodities

• Ability to perform 10-key data entry

You are requiredto provide yourmost recent employment experience for your application to be considered complete.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Halperns’ Steak & Seafood values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Halperns’ Steak & Seafood customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Halperns’ Steak & Seafood. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.