Customer Service Rep

Fleetpride; Georgia; On-site; USD 36,000 - 56,000; Full time

Job summary

FleetPride, the leading aftermarket distributor of heavy‑duty truck and trailer parts in the U.S., seeks a Customer Service Representative to help organize equipment services, schedule technicians, and keep customers informed throughout every job.

You will work with fleet service teams, support sales, ensure accurate repair estimates, and maintain safety and procedural standards in a professional office setting.

Qualifications

• Detail orientation and strong communication skills are required.
• Ability to multitask and support fast-paced business needs.
• Exceptional customer service and teamwork abilities.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Coordinate with a team of fleet service technicians.
• Schedule customer equipment and organize service work.
• Maintain clear communication between customers and technicians.
• Provide timely status updates to coordinators and writers.
• Process repair orders for billing promptly.
• Support sales initiatives and follow up on opportunities.

Skills

Detail oriented

Communication skills

Multitasking

Customer service

MS Office

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Customer Service Representative is to assist with organizing equipment services and repairs and scheduling technicians to cover workload demands.

Required Competencies

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication channels between customer and fleet service technicians.
• Consistently update fleet service coordinators and service writers about the status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing in a timely manner.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
• Assist with building technician schedules for work daily.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on timely basis to fulfill required deadlines.
• Participate in on-call or after-hours coverage as need.
• Upkeep and cleanliness of work areas.
• Follow company safety & security guidelines Attendance and punctuality are essential functions of this job.
• Other duties as needed.

Required Qualifications and Education

• Must be detail oriented and have solid communication skills.
• Ability to multitask and support the fast-paced demands of our business.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve established goals.
• Support sales initiatives to achieve target goals and growth objectives.

WORKING CONDITIONS

This position operates in a professional office environment. This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets. The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Occasional lifting of items up to 25 pounds (files, computer printouts on occasion) This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.