Service Parts Representative

Fleetpride; Chattanooga (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

FleetPride in Chattanooga, TN is seeking a Heavy-duty Parts Specialist (Back Counter/Service) to provide first-class assistance to Technicians and Service Advisors in person and by phone. You will handle parts orders, communicate ETA clearly, and support service teams with accurate information all day.

The role requires a high school diploma or GED, strong verbal and writing skills, and familiarity with automotive/heavy-duty parts. A valid driver's license and clean record are essential.

Qualifications

• High school diploma or GED required; college coursework desirable.
• Strong communication, writing, and presentation abilities.
• Excellent computer and internet skills across multiple platforms.

Responsibilities

• Order parts with local dealers and OEM dealerships.
• Assist service technicians and advisors with parts orders.
• Provide accurate ETA and information for special-order parts.
• Ensure timely receipt of special orders and notify customers.
• Sort and return parts, maintaining organized storage.
• Maintain a clean, organized parts storage area.
• Deliver high-quality service with a team-oriented attitude.

Skills

Communication

Writing skills

Verbal communication

Computer skills

Education

High school diploma or GED

Tools

Driver's license

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills.
• Attend to all service technicians and service advisor's parts work orders.
• Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts.
• Ensures special orders are promptly received and notify internal and external customers accordingly.
• Secures return parts, properly tags and sorts parts, and promptly returns to source.
• Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well-organized fashion.

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)

SKILLS & ABILITIES

• Unrestricted driver's license and clean driving record
• Strong communication, presentation, and writing skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.