Service Parts Representative

Fleetpride; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., seeks a Heavy-Duty Parts Specialist (Back Counter/Service) to provide first-class assistance to Technicians and Service Advisors in person and by telephone. You should be fluent in communication and familiar with the automotive/heavy-duty industry, with a focus on accurate, timely parts service.

Responsibilities include ordering parts, updating ETA for special orders, and maintaining a clean,

Qualifications

• High school diploma or GED required; further coursework is a plus.
• Strong written and verbal communication to assist technicians and advisors.
• Proficient computer and internet skills across multiple platforms.

Responsibilities

• Order parts with local dealers and OEM dealerships.
• Maintain strong communication with technicians and service advisors.
• Process parts work orders and provide ETA for special orders.
• Ensure return parts are properly tagged and returned.
• Keep parts storage area clean, organized, and accessible.
• Support a team with a positive, proactive attitude to deliver high‑quality service.

Skills

Strong communication

Writing skills

Presentation skills

Computer skills

Team oriented

Education

High school diploma or GED

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills.
• Attend to all service technicians and service advisor's parts work orders.
• Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts.
• Ensures special orders are promptly received and notify internal and external customers accordingly.
• Secures return parts, properly tags and sorts parts, and promptly returns to source.
• Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well-organized fashion.

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)

SKILLS & ABILITIES

• Unrestricted driver's license and clean driving record
• Strong communication, presentation, and writing skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.