Customer Service Representative

Fleetpride; Buena Park (CA); On-site; USD 23,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental and Vision

401K with company match

Paid Time Off

Monday–Friday Schedule

Job summary

FleetPride in Buena Park, CA is seeking a Customer Service Representative to maintain the highest level of customer satisfaction, process orders, promote online ordering, and support inventory and returns.

You should have a High School Diploma (or equivalent), strong communication, and a customer‑service mindset. This role offers a Monday–Friday schedule with Medical, Dental and Vision, 401K with company match, and paid time off.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of related experience in wholesale distributor, heavy‑duty and commercial after‑market parts suppliers, is preferred, but not a requirement.
• Excellent communication (oral & written).
• Customer service oriented.

Responsibilities

• Maintain the highest level of customer expectations in the industry.
• Promote all product lines, features and benefits of our business unit.
• Process customer orders (order entry).
• Promote the use of online ordering.
• Expedite customer stock orders, unit down and special orders.
• Follow‑up on back orders and stock transfers.
• Determine customer needs for merchandise and provide information on current promotions.
• Promote all product lines and solicit sales.

Skills

Communication

Customer Service

Wholesale experience

Education

High School Diploma or equivalent

Job description

About FleetPride

FleetPride is the largest after-market distributor of heavy‑duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy‑duty industry.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy‑duty parts and service in the independent heavy‑duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy‑duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self‑motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.

Customer Service Responsibilities

• Maintain the highest level of customer expectations in the industry.
• Promote all product lines, features and benefits of our business unit.
• Process customer orders (order entry).
• Promote the use of online ordering.
• Expedite customer stock orders, unit down and special orders.
• Follow‑up on back orders and stock transfers.
• Determine customer needs for merchandise and provide information on current promotions.
• Promote all product lines and solicit sales.

Operational Support

• Assist in inventory control activities, such as cycling counts, annual inventory and maintaining bin location accuracy.
• Provide problem resolution that arises with customers, manufacturers and associates.
• Ensure efficiency and accuracy of the distribution team in areas such as receiving, picking, packing, stocking, shipping, etc.
• Monitor and reconcile part returns from customers, manufacturers including special returns, annual returns, cores and warranties.
• Promote a safe and organized work environment as it relates to equipment and inventory.
• Perform other assigned tasks/responsibilities as needed.

Successful Customer Service Representative

• High School Diploma or equivalent.
• Minimum one year of related experience in wholesale distributor, heavy‑duty and commercial after‑market parts suppliers, is preferred, but not a requirement.
• Excellent communication (oral & written).
• Customer service oriented.

Physical Requirements

• Will frequently use a computer completing daily activities.
• May be required to lift, pick, pull, and stock heavy duty truck parts that might be more than 50+ lbs. with lift assist device.
• May be required to stand for periods of time on a variety of surfaces.
• May be required to: walk, bend, twist, step, stoop, reach, lift, push and climb.

Work Environment

• The work environment described is representative of those an associate encountered while performing the primary duties of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the primary duties.
• The associate will be regularly exposed to typical inside and outside environmental conditions, including, but not limited to dirt, dust, vibration, minimal chemical hazards, noise and temperature variances.
• Exposure to hazards or physical risks, associated with a warehouse, office, and retail operations, which require basic safety precautions.

Benefits

• Competitive pay.
• Monday – Friday Schedule (DAYLIGHT/NO WEEKENDS).
• Medical, Dental and Vision.
• 401K – with company match.
• Paid Time Off – NO WAITING PERIOD!! undefined.

Pay

The annualized pay ranges vary based on work location. The hourly range for this position is $17.00 – $35.00 per hour depending on experience, skills, and qualifications.

E-Verify

FleetPride participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Equal Employment Opportunity

FleetPride is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. We participate in E-Verify. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.