Customer Service Rep

Royalty Pest Control; Friendly, Northern (MD, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Vacation and sick leave

Holiday pay

Growth opportunities

Job summary

Royalty Pest Control in the Greater Sacramento Area seeks a friendly Customer Service Representative to be the primary client contact, handle scheduling, and support service operations.

You will answer calls and emails, dispatch technicians, maintain accurate records, assist with inquiries, and ensure customer satisfaction. This role requires strong communication, organization, and teamwork. We offer paid training, vacation and sick leave, holiday pay, and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or administrative roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Proficiency with basic computer skills and ability to learn scheduling software.

Responsibilities

• Answer incoming calls and emails promptly, providing exceptional customer service.
• Schedule appointments, confirm visits, and dispatch service technicians efficiently.
• Assist clients by addressing inquiries, resolving complaints, and explaining our services clearly.
• Maintain accurate records of customer interactions, scheduling, and service requests in our system.
• Follow up with clients to ensure satisfaction and handle additional service needs.
• Communicate effectively with technicians and other departments to ensure smooth operations.
• Contribute positively to a team-oriented work environment.
• Collect and receive payments.

Skills

Customer service

Scheduling

Communication

Organization

Education

High school diploma or equivalent

Tools

Scheduling software

CRM

MS Office

Job description

**Customer Service Rep** **Job Title:** Customer Service Representative **Company:** Royalty Pest Control **Location:** Greater Sacramento Area **Job Type:** Full-Time **Salary:** Competitive hourly wage with performance incentives **About Us:** Royalty Pest Control is a trusted provider of pest management solutions, proudly serving the greater Sacramento community. We prioritize exceptional customer service, effective solutions, and a supportive work environment. **Job Description:** We’re looking for a friendly, organized, and efficient Customer Service Representative to serve as the primary contact point for our valued clients. The ideal candidate excels in customer interactions, handles scheduling with accuracy, and assists clients with service inquiries and support. **Responsibilities:** * Answer incoming calls and emails promptly, providing exceptional customer service. * Schedule appointments, confirm visits, and dispatch service technicians efficiently. * Assist clients by addressing inquiries, resolving complaints, and explaining our services clearly. * Maintain accurate records of customer interactions, scheduling, and service requests in our system. * Follow up with clients to ensure satisfaction and handle additional service needs. * Communicate effectively with technicians and other departments to ensure smooth operations. * Contribute positively to a team-oriented work environment. * Collect and receive payments **Qualifications:** * High school diploma or equivalent required. * Previous experience in customer service or administrative roles preferred. * Excellent communication and interpersonal skills. * Strong organizational skills with attention to detail. * Proficiency with basic computer skills and ability to learn scheduling software. * Ability to remain professional, courteous, and efficient in a fast-paced environment. **Benefits:** * Competitive hourly pay with opportunities for performance-based incentives. * Paid training and ongoing professional development. * Generous paid vacation, holiday, and sick leave. * Friendly and collaborative work atmosphere with growth opportunities. **Join Our Team:** Become a valued member of the Royalty Pest Control family, providing the outstanding support our clients deserve. If you have a passion for helping others and thrive in a customer-focused environment, apply today! **How to Apply:** Submit your resume and a brief cover letter highlighting your customer service experience and skills to [e-mail]