Customer Care & Scheduling Specialist

Royalty Pest Control; Friendly, Northern (MD, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Vacation and sick leave

Holiday pay

Growth opportunities

Job summary

Royalty Pest Control in the Greater Sacramento Area seeks a friendly Customer Service Representative to be the primary client contact, handle scheduling, and support service operations.

You will answer calls and emails, dispatch technicians, maintain accurate records, assist with inquiries, and ensure customer satisfaction. This role requires strong communication, organization, and teamwork. We offer paid training, vacation and sick leave, holiday pay, and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or administrative roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Proficiency with basic computer skills and ability to learn scheduling software.

Responsibilities

• Answer incoming calls and emails promptly, providing exceptional customer service.
• Schedule appointments, confirm visits, and dispatch service technicians efficiently.
• Assist clients by addressing inquiries, resolving complaints, and explaining our services clearly.
• Maintain accurate records of customer interactions, scheduling, and service requests in our system.
• Follow up with clients to ensure satisfaction and handle additional service needs.
• Communicate effectively with technicians and other departments to ensure smooth operations.
• Contribute positively to a team-oriented work environment.
• Collect and receive payments.

Skills

Customer service

Scheduling

Communication

Organization

Education

High school diploma or equivalent

Tools

Scheduling software

CRM

MS Office

Job description

Royalty Pest Control in the Greater Sacramento Area seeks a friendly Customer Service Representative to be the primary client contact, handle scheduling, and support service operations.

You will answer calls and emails, dispatch technicians, maintain accurate records, assist with inquiries, and ensure customer satisfaction. This role requires strong communication, organization, and teamwork. We offer paid training, vacation and sick leave, holiday pay, and opportunities for advancement.