Client Service Representative

Rose Pest Solutions; Broadview Heights (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Bonus plan

Profit sharing

Health benefits

401(k) with company match

Paid time off

Job summary

Rose Pest Solutions is seeking a Client Service Representative to be the friendly face and trusted voice keeping our Service Center running smoothly. You will connect clients with service and sales teams, manage appointments, and assist with paperwork and communications.

The role offers $21/hour plus commission and full benefits, plus opportunities for growth within a 4th-generation family-owned company with a long legacy of service and expertise.

Qualifications

• Excellent communication skills and helping others.
• Stay organized and detail-oriented under pressure.
• Comfortable with computers and quick to learn new software.

Responsibilities

• Coordinate service requests and schedule appointments.
• Support service and sales teams with paperwork, schedules, and client communications.
• Help clients understand and choose residential services that fit their needs.
• Follow up with clients and assist with account collections.
• Keep everything organized so the team can succeed.

Skills

Communication skills

Organized

Computer skills

Education

High school diploma or equivalent

Tools

Office software

Job description

Overview

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Client Service Representative (CSR) – Join the Rose Family

Compensation: $21/hr + commission & full benefits

Why You'll Love Working at Rose

Rose Pest Solutions isn't just the oldest pest management company in the nation (established in 1860!) — we're also a 4th‑generation family‑owned business with a proven record of success. Our strength comes from our people: smart, positive, team players who care about clients and each other.

At Rose, you'll find:

• Room to Grow: Continuous training, mentorship, and career development.
• Stability & Legacy: 150+ years of success and innovation, backed by our in‑house entomologists and technical experts.
• Empowered Work: Freedom to think creatively, solve problems, and make a real difference.
• A Team That Feels Like Family: Supportive, collaborative, and passionate about quality service.

Responsibilities

What You'll Do as a CSR

As a Client Service Representative, you'll be the friendly face and trusted voice that keeps our Service Center running smoothly. You'll play a key role in connecting clients, sales, and service teams — ensuring every client gets top‑notch care.

Your day‑to‑day will include:

• Coordinating service requests and scheduling appointments.
• Supporting service and sales teams with paperwork, schedules, and client communications.
• Helping clients understand and choose residential services that fit their needs.
• Following up with clients and assisting with account collections.
• Keeping everything organized so the whole team can succeed.

Compensation & Benefits

We believe great people deserve great rewards. Here's what we offer:

• Competitive Pay: $21/hr + commission, plus bonus plan & profit sharing
• Full Health Benefits: Medical, dental, vision, Rx insurance
• Paid Time Off: Holidays, vacation, and sick leave
• Retirement Savings: 401(k) with company match
• Extra Protection: Life insurance, disability, family & military leave
• Growth & Development: Ongoing training and career advancement opportunities

Qualifications

What Makes You a Great Fit

This role is perfect for someone who enjoys being the go‑to person, thrives in a fast‑paced environment, and values independence with responsibility.

You'll succeed if you:

• Have excellent communication skills and love helping others.
• Stay organized and detail-oriented, even under pressure.
• Are comfortable with computers and can pick up new software quickly.
• Work well independently but also enjoy being part of a collaborative team.

Requirements:

• 18+ years of age, high school diploma (or equivalent).
• Ability to work flexible hours, including early mornings, evenings, or weekends as needed.
• Basic office and computer skills.
• Physical ability to sit, stand, crouch, and lift up to 20 lbs.

Bio-Serv companies are proud to be EOE

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