Customer Service Rep

Iconic Construction LLC; Town of Fenton (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

IRA contributions

Health, dental, vision insurance

Paid holidays

Collaborative environment

Job summary

Iconic Construction LLC in Fenton, MO is seeking a full-time Customer Service Rep to connect clients with internal teams and support home construction and renovations. The role follows a Monday–Friday schedule from 8:00 AM to 4:30 PM with a focus on accurate data, scheduling, and client communication.

You will work with estimators, project managers and foremen to ensure projects run smoothly, maintain records, and support financial tasks.

Qualifications

• Tech-savvy with experience using Microsoft Office, Contractor Foreman and OneDrive.
• Experience in reporting, data entry, and customer service.
• Typing speed of 60 WPM or more.
• Exceptional attention to detail and organizational skills.
• Patient, people-oriented, outgoing, and able to communicate effectively.

Responsibilities

• Answer the main office line and set a professional, welcoming tone for clients.
• Collaborate with Estimators, Project Managers and Foremen to gather information.
• Schedule, communicate with subcontractors and organize project data.
• Handle financial details and ensure projects progress smoothly.
• Maintain clear communication among all parties involved.

Skills

Data entry

Customer service

Typing speed 60 WPM

Attention to detail

Communication skills

People oriented

Outgoing

Tools

Microsoft Office

Contractor Foreman

OneDrive

Job description

Iconic Construction LLC is seeking a dedicated full-time Customer Service Rep to join our team in Fenton, MO. In this full-time position, you will play a vital role as the connection between our clients and internal teams, supporting the construction of personalized homes and renovations.

WHY SHOULD YOU JOIN US?

We offer a competitive pay range of $17 to $23 per hour, along with a comprehensive benefits package that includes:

• Company-matched IRA contributions
• Comprehensive health, dental, and vision insurance
• Paid holidays
• Positive, collaborative environment

WHO ARE WE?

Iconic Construction LLC builds and designs custom homes that match each client's style and needs. Our mission is to provide high-quality work and careful attention to detail, helping clients through every stage of building or remodeling their homes. We create a positive, team-focused workplace where everyone is valued and works together to achieve great results.

WHAT ARE THE HOURS?

This position follows a Monday through Friday schedule, with hours from 8 AM to 4:30 PM. You will have a consistent routine, allowing for work-life balance while engaging in meaningful work each day.

WHAT DOES YOUR DAY ENTAIL?

In this Customer Service Rep role, you will begin your day by answering the main office line, setting a professional and welcoming tone for client interactions. You will work closely with Estimators, Project Managers, and Foremen to gather and record key information in Contractor Foreman Projects. Your responsibilities will include scheduling, communicating with subcontractors, organizing project data, and handling financial details. With each task, you will ensure projects advance smoothly and that client expectations are met. Your organizational skills and attention to detail will be essential as you help manage multiple projects and maintain clear communication among all parties involved.

IS THIS THE PERFECT CUSTOMER SERVICE REP OPPORTUNITY FOR YOU?

• Tech-savvy with experience using Microsoft Office, Contractor Foreman, and OneDrive
• Experience in reporting, data entry, and customer service
• Typing speed of 60 WPM or more
• Exceptional attention to detail and organizational skills
• Patient, people-oriented, highly ambitious, and outgoing
• Effective communication skills