Customer Service Rep

externallincarecareers; Chantilly (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Referral program

Comprehensive benefits

Job summary

externallincarecareers in Chantilly, VA seeks a customer service representative to handle inbound/outbound calls, educate customers on products/services, and process orders. The role involves updating demographic data and documenting interactions in the system.

Must have a High School Diploma or GED and be capable of computer entry. Licensing requirements may apply based on location, with competitive pay and benefits typical for this field.

Qualifications

• High School Diploma or GED required.
• Computer entry experience required.
• Must meet licensing requirements for location.

Responsibilities

• Answer questions and resolve customer issues over inbound and outbound calls.
• Educate customers about products/services and assess needs.
• Document calls and enter orders in the system.

Skills

Customer service

Telephone etiquette

Data entry

Education

High School Diploma or GED

Tools

Computer entry

Job description

Offering $15 to $20

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.