Customer Service Rep

externallincarecareers; Carbondale (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Ongoing training

Advancement opportunities

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

externallincarecareers is seeking a customer-focused associate in Carbondale, IL. The role involves handling inbound and outbound calls, educating customers on products/services, and entering orders into the computerized system.

You will verify demographics and assist with training while supporting compliance with physician directions. Expect $15 to $20 per hour with potential benefits and ongoing training opportunities.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/trainings
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound/outbound calls
• Assess customer needs for products/services
• Educate customers on products/services
• Document calls in computerized records
• Enter customer orders into the system
• Verify/update demographic information in records
• Read and analyze patient orders
• Comply with physician orders and instructions
• Assist with employee training

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology

Team communication

Education

High School Diploma or GED

Tools

Computerized record keeping system

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.