Customer Service

Path Arc; Apple Valley (CA); A distancia; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (dental and vision)

Excellent retirement plan

Tremendous upward mobility into other…

Flexible hours

Remote Position(s) available (workfrom

Descripción de la vacante

Path Arc is seeking a Customer Service representative to respond to client inquiries, provide product information, and assist customers with empathy and prompt problem resolution. The role emphasizes listening, learning, and following procedures to deliver a positive customer experience.

Key responsibilities include handling calls, emails, chats, and IVR while maintaining accurate records and aiming to meet team targets.

Formación

• Previous experience in customer support or related field.
• Excellent at communicating over the phone and other communication platforms.
• Strong time management and multitasking skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.

Responsabilidades

• Answer and manage incoming calls, emails, chats, and/or IVR systems.
• Provide product information with empathy and accuracy to resolve inquiries.
• Record, organize and file customer interactions and account changes.
• Upsell when needed and schedule callbacks to resolve customer needs.

Conocimientos

Active listening

Communication skills

Multitasking

Time management

Customer focus

Descripción del empleo

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)