Customer Service Registrar

HCA Healthcare; Franklin (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading healthcare provider as a Customer Service Registrar and unlock your potential in a rewarding environment! In this role, you will be responsible for timely and accurate patient registration, ensuring exceptional customer service while interviewing patients and verifying insurance coverage. This position offers a chance to be part of an organization that values community service and invests in your growth and development. With comprehensive benefits and a supportive team, you will have the tools to succeed and make a positive impact on patient care. Embrace this opportunity to contribute to a mission-driven company that prioritizes both employee and patient wellbeing.

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Paid time off

Flexible spending accounts

Free counseling services

Colleague recognition program

Qualifications

• 1 year of related experience preferred.
• Proficiency in Microsoft Office applications required.

Responsibilities

• Interview patients to obtain necessary account information.
• Verify insurance and obtain pre-certification/authorization.
• Provide exemplary customer service.

Skills

Customer Service

Microsoft Office

Patient Registration

Education

High School Diploma or equivalent

Job description

Description

Schedule: Day Shift Monday - Friday 10 hour shifts

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Service Registrar with Angel Medical Center you can be a part of an organization that is devoted to giving back!

Benefits

Angel Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Angel Medical Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Registrar to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As a Registrar, you will be responsible for timely and accurate patient registration. You will also interview patients for all pertinent account information and verify insurance coverage.

What you will do in this role:

• Interview patients at workstation or at bedside to obtain all necessary account information. Bedside registration performed utilizing carts/computers on wheels.
• Provide exemplary Customer Service.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization.
• Calculate and collect patient liability amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information.
• Assign Insurance Plans (IPlans) accurately.
• Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

What qualifications you will need:

• 1 year of related experience preferred.
• Demonstrates proficiency in Microsoft Office applications required.

Learn more about a day in the life of a Registrar

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Registrar opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.